Fernald Business Association

There was once a story that appeared in a community paper. Residents of a small community complained to the business section of the paper and told story upon story of having merchandise mailed to them that they didn’t want or didn’t even order. The infuriating part, the residents added, was the items were even billed to them.

A doctor in that area narrated that he received such a package with the following sales letter: “We are taking the liberty of sending you three fine ties. Because these ties have the approval of thousands of discriminating dressers, we know that you will like them. Please send $9.99.” The indignant doctor said that he sent the company this letter and then some: “I am taking the liberty of sending you $9.99 worth of good vitamins. These have helped thousands, too. Please accept them in payment of the ties which you sent me recently!”

More and more people are selling all kinds of products online. Nothing is wrong with that, especially during these financially hard times that extra cash helps-may it be from a home-based business, a second job, or even a personal loan online. However, like what the little story showed, there are also pitfalls in selling that could harm the business, instead of making it profit. But what if the entrepreneur or business owner or sales agent is doing all that he or she could, and yet face rejections and objections from clients or customers? One thing people in selling should remember is rejections are a normal part of any sales experience-whether just selling hotdogs on the street or selling luxury cars.

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